Data Removal Request

At Nivesh Star, we respect your privacy and your right to manage your personal data. If you wish to have your personal information removed from our systems, we provide a straightforward process to help you make that request.

Under applicable data protection laws and regulations, including the Information Technology Act and other privacy laws in India, you have the right to request the removal or deletion of your personal data. We are committed to honoring such requests in accordance with legal requirements and our operational obligations.

Please note that certain information may be retained for legal, regulatory, or contractual purposes, even after a removal request. We will explain any such retention requirements when processing your request.

We can help you remove various types of personal data, including:

• Your name and contact information
• Email addresses and phone numbers
• Financial information and transaction history
• Identification documents and KYC data
• Account preferences and settings
• Profile information and user activity logs
• Device and location information
• Any other personal data you have provided to us

Please note that we may need to retain certain information for compliance with legal and regulatory obligations, including Know Your Customer (KYC) requirements, tax compliance, and fraud prevention.

You can delete your account and personal data directly through the NiveshStar app:

1. Open the NiveshStar app on your mobile device
2. Navigate to Profile or Settings
3. Look for the Delete Account or Data Removal option
4. Follow the prompts to confirm your deletion request
5. Enter your password or use other authentication methods when prompted
6. Review the confirmation message about what data will be deleted
7. Click Confirm to proceed with the deletion

You can also submit a data removal request via email. Please send an email to [email protected] with the following information:

• Your full name
• Email address associated with your NiveshStar account
• Phone number (if registered with us)
• A clear statement that you request complete removal of your personal data
• Any specific data categories you want removed

Please include the subject line: "Data Removal Request"

You can contact our support team to initiate a data removal request through any of the following channels:

• Email: [email protected]
• WhatsApp: Available through the app or our website
• Phone: Through the NiveshStar app's customer support section

To protect your account security, we will verify your identity before processing any data removal request. This verification may include:

• Confirming your email address and phone number
• Verifying your account password
• Using OTP (One-Time Password) sent to your registered contact
• Reviewing identification information as per KYC requirements

We do this to ensure that only authorized account holders can request data removal and to prevent unauthorized deletions of personal information.

We aim to process your data removal request promptly. Here's our typical timeline:

• Immediate Deletion: Account deletion through the app is processed immediately upon confirmation
• Email Requests: We process email requests within 7 business days of receiving them
• Verification Delays: If verification takes longer, we will notify you of any delays
• Data Purging: Your personal data will be completely removed from our active systems

For legal and regulatory reasons, some data may be archived or anonymized rather than completely deleted, but it will no longer be associated with your identity.

Once your data removal request is processed:

• Your account will be deactivated and cannot be accessed
• Your personal information will be removed from our systems
• You will no longer receive communications from NiveshStar
• Your transaction history may be retained for legal and tax purposes (anonymized)
• You can request a new account at any time in the future

Please note that you may need to provide identification and KYC documentation again if you choose to create a new account with us.

For legal and regulatory compliance, the following information may be retained even after a data removal request:

• Transaction records required for tax and regulatory compliance
• KYC and identity verification documents (as required by law)
• Records necessary for fraud investigation and prevention
• Data required for legal proceedings or disputes
• Information required to comply with Reserve Bank of India (RBI) or other regulatory requirements

Such retained data will be anonymized and not linked to your identity whenever possible.

We cannot delete your personal data if:

• You have outstanding transactions or pending settlements
• There are active legal disputes or claims involving your account
• Your data is required for regulatory or compliance purposes
• Deletion would violate applicable laws or regulations
• Your account has suspected fraudulent or suspicious activity under investigation

In such cases, we will inform you of the specific reasons why data cannot be deleted and when it may become available for deletion.

A: In-app deletion is immediate. Email requests are typically processed within 7 business days.

A: No. Once deleted, your account cannot be recovered. You would need to create a new account if you wish to use NiveshStar again.

A: You can request removal of specific data categories, but complete account deletion removes all personal data (subject to legal retention requirements).

A: For in-app deletion, you have a confirmation screen to verify your choice. Once confirmed, deletion is final. For email requests, you can withdraw the request before we start processing it.

A: Transaction history required for tax and regulatory compliance will be retained in anonymized form. Other transaction-related data will be deleted unless required by law.

A: You can reach out to our support team at [email protected] or through the app's customer support section.

Your privacy and the security of your information is our top priority. All data removal requests are handled with the utmost care and confidentiality. We implement industry-standard security measures to protect your information throughout the deletion process.

For more information about how we handle your data, please refer to our Privacy Policy.

If you have any questions about our data removal process or need assistance with your request, please don't hesitate to contact us:

• Email: [email protected]
• Support: Contact through the NiveshStar app

We are committed to respecting your privacy rights and ensuring a smooth data removal experience.